Sep 25, 2017
Have you experienced a merger or been through an acquisition?
Today it is becoming more and more commonplace for organizations to
go through transformational change. Sue Huff, Director,
Global Conventions at Medtronic, Inc. shares in this interview
strategies that she implemented during the merger with Medtronic
and Covidien to bring together two large teams and how they formed
a strong collaborating organization including developing new
processes and best practices for their department.
9 Strategies to Manage Transformational Change during
Mergers and Acquisitions
- Meet Face-to-Face Quickly. When a merger
happens, one of the best ways to create trust and collaboration is
for everyone to get together in person. Sue’s team met within
2 weeks of the merger and it helped everyone get to know each
- Evaluate Current Processes. Take the best of
the best from all of the processes and learn from each other.
Discover what is already being done well within both
- Communicate Effectively While Working Remote.
Medtronic offers flexible work spaces and allows all the convention
team members to work remote. The team uses Zoom video
platform to see each other in person.
- Create A Process Task Force. Sue’s team
members each aligned themselves with one of 15 process
groups. Each group included legacy Medtronic people and new
- Celebrate Success. After the teams developed
their core processes together they created a presentation that was
shared with leadership highlighting all of their accomplishments
- Increasing Team Size Requires Clear
Expectations. Each time a team member is added, Sue
clearly communicates the requirements and how as a group they are
held to a high performance level.
- Share Your Leadership Philosophy. Sue provides
examples of how to avoid surprises and learn from mistakes.
When situations happen, communicate early on so that adjustments
can be made to processes to avoid a similar issue in the
- Encourage Team to Volunteer. One of the
fastest ways to build skills and manage your personal situation
during a merger and acquisition is being part of an organization
that can offer support and build career tool box.
- Elevate yourself to be around people you aspire to be
with in organizations and associations. Join an
association like HCEA
(Healthcare Convention and Exhibitor Association) to find
Best Practice Power Tip: “Take time to re-enter
when you get home. You have to have downtime and take a “road
day” when you return from being gone" -Sue Huff.
If you have questions about this topic and want to learn more,
check out the HCEA Series at www.rockyourtradeshow.com/hcea
and if you want help navigating change-reach out to me, I love
hearing from you!
Credits: Special thanks as always to Christy
Haussler and Team Podcast
for editing this episode.